Safe Play Commitment

Responsible Gaming at bsok

At bsok, we believe that gambling should always be a form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming framework provides every player in Bangladesh with the tools, information, and support needed to stay in control and play safely.

21+ Only Strict age policy
Deposit Limits Set your own cap
Time-Out Take a break anytime
Self-Exclusion Permanent option available
Our Commitment

Playing Smart, Playing Safe

bsok operates as a safe and reliable platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We are committed to fostering a gaming environment where entertainment is the priority and player welfare is never compromised. Whether you enjoy cricket betting during the BPL season, spinning the reels on our slot games, or joining a live casino table, we want every session to be enjoyable, controlled, and within your means.

Problem gambling can affect anyone, regardless of age, background, or income. The signs are not always obvious at first. That is why bsok has embedded responsible gaming principles directly into the platform — not as an afterthought, but as a core part of how we operate. Our tools are designed so that every player can set clear personal boundaries before those boundaries are ever tested.

If you ever feel that gambling is no longer fun, that you are chasing losses, or that it is interfering with your daily life, your finances, or your relationships, please use the tools described on this page or contact our support team immediately. Help is always available, and reaching out is a sign of strength, not weakness.

Remember: Gambling should never be used as a way to earn money, recover financial losses, or escape from personal problems. Set a budget before you play and stick to it. Never gamble more than you can comfortably afford to lose.
21+

Strictly Adults Only

The bsok platform is available exclusively to individuals who are 21 years of age or older. Age verification is carried out as part of the account registration and KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds held will be dealt with in accordance with applicable law. If you are a parent or guardian and believe a minor has accessed this platform, please contact us immediately at [email protected].

Parental Controls: If you share a device with younger family members, we strongly recommend installing parental control software to prevent access to online gambling sites. Tools such as Net Nanny, Qustodio, and similar applications can help restrict access at the device or network level.
Player Protection Tools

Tools That Keep You in Control

bsok provides a full suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. These tools are free to use, take effect promptly, and are designed to help you maintain healthy boundaries.

Deposit Limits

Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once your limit is reached, further deposits are blocked until the period resets. You can lower your limit immediately; increases take a cooling-off period of 7 days to take effect, giving you time to reconsider.

Loss Limits

Define the maximum net loss you are comfortable with over a set time frame — daily, weekly, or monthly. Once your loss limit is reached, your ability to place further bets is paused until the period renews. This tool is particularly useful for managing your bankroll during high-volume cricket and sports betting seasons.

Session Time Limits

Set a maximum duration for each gaming session. When your session time is up, you will receive a clear notification and be prompted to log out. Taking regular breaks is one of the most effective habits for keeping gambling enjoyable and preventing impulsive decision-making.

Time-Out / Cool-Off

If you need a short break from the platform, you can activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is suspended and you will not be able to log in or place bets. Time-outs cannot be reversed early — this is by design, to give you genuine breathing space.

Self-Exclusion

Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, your account is closed, you will not receive any marketing communications from bsok, and re-registration will be blocked. Contact [email protected] to activate self-exclusion immediately.

Reality Checks

Enable regular on-screen reality check notifications that remind you how long you have been playing and how much you have wagered during the current session. These prompts are displayed at intervals you choose — every 15, 30, or 60 minutes — and give you an accurate picture of your activity before you decide whether to continue.

Step-by-Step

How to Activate Responsible Gaming Tools

Activating any responsible gaming tool on bsok takes only a few minutes. You can do so directly through your account settings, or by contacting our 24/7 support team at [email protected] for immediate assistance.

1
Log In to Your bsok Account

Access your account using your registered credentials. All responsible gaming tools are available from within your personal account dashboard, under the Player Protection or Account Settings section.

2
Navigate to Responsible Gaming Settings

Find the Responsible Gaming section in your account menu. Here you will see all available tools: deposit limits, loss limits, session time limits, reality checks, time-out, and self-exclusion options.

3
Select and Configure Your Chosen Tool

Choose the tool or limit that suits your needs, enter your preferred values (e.g., a daily deposit limit of ৳2,000 or a session time limit of 1 hour), and confirm your selection. Restrictions take effect immediately upon confirmation.

4
Contact Support for Self-Exclusion or Urgent Help

If you need to self-exclude or require urgent assistance, contact our support team directly at [email protected] with the subject line "Responsible Gaming Request". Our player welfare team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will action your request as a priority.

Self-Assessment

Are You Gambling Responsibly?

Use this checklist to reflect honestly on your gambling habits. If you answer "yes" to several of these questions, it may be time to use one of our player protection tools or seek additional support.

Problem Gambling Self-Check

Ask yourself honestly whether any of the following statements apply to you:

Do you spend more time or money on gambling than you originally intended?
Have you ever tried to win back money you have lost by gambling more?
Has gambling ever caused you to neglect work, studies, or family responsibilities?
Do you feel restless, irritable, or anxious when you try to cut down on gambling?
Have you borrowed money or sold belongings to fund your gambling activity?
Do you hide your gambling activity from family members or close friends?
Do you feel that gambling is your primary way of relaxing or escaping stress?
Have you previously tried and failed to stop or cut back on gambling?
If you answered yes to two or more of these questions, we encourage you to take action now. Set a deposit limit, activate a time-out, or contact our support team. You can also reach out to a professional counselling service for confidential guidance.
Common Questions

Responsible Gaming — Frequently Asked Questions

Answers to the questions we hear most often about player protection, account limits, and support options on bsok.

Log in to your bsok account and navigate to the Responsible Gaming section within your account settings. Select "Deposit Limits", choose your preferred period (daily, weekly, or monthly), and enter the maximum amount in BDT that you wish to deposit within that period. Confirm your selection — the limit takes effect immediately. If you wish to lower your deposit limit, the change applies straight away. If you wish to increase a previously set limit, a mandatory 7-day cooling-off period applies before the higher limit takes effect.

A time-out is a short-term break from the platform, ranging from 24 hours up to 6 weeks. It is designed for players who want a temporary pause. During a time-out, you cannot log in or place bets, but your account remains intact and will reopen automatically when the period ends. Self-exclusion is a more serious, longer-term measure — available for a minimum of 6 months up to a permanent lifetime ban. During self-exclusion, your account is permanently closed for the duration, all marketing communications cease, and re-registration is blocked. Self-exclusion cannot be reversed during the chosen period, even if you request it. To activate self-exclusion, email [email protected] with the subject "Responsible Gaming Request".

Yes. If you have a positive account balance at the time you activate a time-out or self-exclusion, you may request a withdrawal of those funds. Please contact our support team at [email protected] with the subject "Responsible Gaming Request — Withdrawal" and our team will process the withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) in accordance with our standard withdrawal procedures. Any pending bonuses that have not been fully wagered will be forfeited at the time of closure, in accordance with our Terms and Conditions.

First, please know that recognising a potential problem is a positive and courageous step. We recommend taking the following actions immediately: (1) Use our self-assessment checklist on this page to reflect honestly on your habits. (2) Activate a time-out or self-exclusion through your account settings or by emailing [email protected]. (3) Set a deposit limit to restrict your spending while you assess your situation. (4) Speak to someone you trust — a family member, a close friend, or a professional counsellor. (5) Contact our support team 24/7 — our player welfare team is trained to assist with sensitive responsible gaming matters and will treat your enquiry with complete confidentiality.

All players are required to complete identity and age verification (KYC) as part of the account registration and first-deposit process. You will be asked to provide a valid government-issued identity document — such as a National ID Card or passport — which confirms your date of birth. Our verification system checks that you meet the minimum age requirement of 21 years. Accounts that cannot be verified, or where the submitted documents indicate the player is under 21, will be permanently closed without exception. We take underage gambling extremely seriously.

No. Once a self-exclusion is activated, all marketing and promotional communications from bsok are immediately ceased for the duration of the exclusion period. This includes promotional emails, SMS messages, and any other direct marketing. We take this obligation seriously. If you receive any marketing communication from bsok during an active self-exclusion period, please notify us immediately at [email protected] so we can investigate and rectify the issue.
Get Help

Support Is Always Available

Whether you need to activate a player protection tool, talk through a concern, or simply want more information, our support team and the resources below are here to help — any time of day or night.

bsok Support Team

Our player welfare team is available 24/7, every day of the year. Use the subject line "Responsible Gaming Request" for priority handling.

[email protected]

24/7 Availability

Our responsible gaming support is available around the clock. We operate on Bangladesh Standard Time (BST, UTC+6) and aim to respond to all urgent requests within 1 hour.

24 hours · 7 days a week

Confidential Assistance

All responsible gaming enquiries are handled with complete confidentiality. Your request will only be seen by trained player welfare staff and will not affect your standard account in any way beyond what you specifically request.

Strictly confidential

External Counselling

If you feel you need professional support beyond what bsok can provide, we encourage you to speak with a qualified counsellor or mental health professional in your area. Seeking help is a sign of strength.

Professional help available
Play Responsibly — Enjoy the Game

When gambling is approached as entertainment with clear limits in place, it can be a genuinely enjoyable part of life. bsok is committed to helping every player in Bangladesh stay in control. Explore our games, review our FAQ, or log in to manage your account and player protection settings today.

Deposit limits — set your own daily cap
Time-out and self-exclusion available instantly
Reality checks — session reminders every 15 mins
24/7 support at [email protected]
21+ only — age verified at registration